When you provide your PAC code to a new network, the cancellation process will begin automatically with your old network. Once your new network has the code, it will get in touch with the network you're leaving to tell them about the number transfer and will schedule the switch.
This will normally be for the next working day. In the interim, keep your old SIM card in your phone so you can continue to use it to make calls and send texts.
But by and large, if you supply a carrier with a PAC Code on Friday, Saturday or Sunday, you can expect the number transfer to be completed on the following Tuesday.
To do this, just place the SIM in your handset and make a call. Or ask someone to give you a ring. This ends your contract and leaves you free to switch to a new provider. We've included a range of options, depending on whether you're ringing from a landline, your mobile phone or from overseas.
However, you can get a PAC code from giffgaff by mailing them using giffgaff's contact form. VOXI is aimed at under 30s. So it's no surprise that you can only contact the network via Twitter, web chat and Facebook Messenger. Still got some queries about keeping your phone number? We field some of the most frequently asked questions in this section. After you've supplied your new network with the PAC code, your old number will remain active.
That means you'll still receive calls and texts. When the number transfer is actually being done, however, your service may go down for a very short time. It's usually a few minutes. When that happens, it should simply be a case of turning off and restarting your handset for full service to return. You cannot transfer disconnected numbers, so do not cancel your existing contract if you wish to port your mobile number.
In the event that you don't get around to using your PAC code within the day deadline for usage, there's nothing to worry about.
But you will have to contact the network you're leaving to request another PAC code, which you can then use to transfer your number. If you've read the walkthrough above, you'll now know what you've got to do to port your existing number to the network you're joining. But, of course, when buying a new phone you're probably going to transfer all your apps, games, movies, music and settings from your old phone too.
That'll mean making a back-up of your current phone, then setting up your new phone using the back-up. To make sure that's not a plight that affects you, it's critical that you back up your contacts that are on your old SIM before you start using your new one.
The sure fire way to do this is to simply take your SIM out. If you can still see your contacts, it means they're saved on your phone. Can't see them? That means they're on the SIM. Assuming they're saved on the phone that you'll no longer be using, you'll need to back them up.
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Your final bill will include any out-of-bundle charges you have incurred before termination and, if you terminate your airtime contract before paying off your Device Plan in full, your final bill will also include the lump sum you still owe under your relevant Device Plan credit agreement s.
If you're on Pay Monthly but not on O2 Refresh, or have joined us through a third party, your contract lasts for one, 12, 18 or 24 months. Find out when your contract ends in My O2. Your final bill will include any out-of-bundle charges you have incurred before termination and, if you cancel your contract before the end of your minimum term, your final bill will also include early termination charges. VAT and decide to disconnect after six months.
VAT and decide to disconnect after nine months. For information on what it could cost you to leave O2, and what is included in your estimated remaining charges or credit, take a look at our FAQs below. If you have any questions or want to speak to us, you can always give us a call. When you disconnect from O2, all the information on your sim will be lost, so make sure you back up anything you want to keep.
The information we give you will be as accurate as possible at the time we provide it, but could change. They may want to get in touch with us. Take a look at our sharer plan terms and conditions. Take a look at our Multisave terms and conditions. Take a look at our O2 Insure terms and conditions. If you have a credit balance, you can request a refund. You can ask us to unlock your device any time, for free. Find out more about unlocking a phone for use on another network.
Or you can always call us on , free from your O2 phone, and speak to one of our team. Or you can give us a call or go into one of our shops. When you connect to your new network, you'll be able to pair your Apple Watch to your iPhone via the Apple Watch app.
This will only be possible if:. You can choose to buy a new iPhone on one of our O2 Refresh custom plans, or to go for one of our Pay Monthly sim only deals. Contact us to arrange this.
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